About Us
Promoting the highest standards of safety and quality in repairs
National Accident Repair Group.
We make it our mission to deliver a complete end-to-end repair service that puts our customers in control, while guaranteeing an optimal repair service to the highest accredited standards. Our customers benefit from:
- Access to the largest accredited UK repair network covering every UK postcode
- Software applications that drive repair efficiencies, automation, repair progression and customer satisfaction – all while being easy to connect to existing systems
- Over 995 repair manufacturer approvals
- A repair solution for any engine type and vehicle size, from specialist electric car repairs to HGV repairs
- An in-house support and account management team, with offices in South Yorkshire and Northamptonshire
Our Reputation For Quality
All our members are accredited to BS 10125 and carry the BSI Kitemark as proof of their dedication to safety and quality in repairs. Many of our members also hold manufacturer approvals, offering further evidence of our commitment to quality workmanship.
Our Office
Head Office
Co-ordinated from our new high-tech Doncaster offices, we stand as a network with shared ethical dealings, professionalism, integrity and specialism in vehicle repair quality.
Technology Office
Our Northamptonshire technology office services National’s clients with the latest software solutions. Silverstone Software Limited is our sister company, an innovative automotive software development house.
We oversee thousands of claims and repairs nationwide every year and count some of the industry’s leading names among our clients and members.
Environmental Roadmap
National Journey to Net Zero
At National, we are all aware of the global climate crisis currently facing everyone. From early 2022, National’s ‘Zero Carbon’ strategy accelerates the company’s existing science-based targets, reducing energy consumption and using renewable energy for both power and heat where possible, as well as switching to a 100% electric vehicle fleet six years ahead of schedule. As a further step to help shape our policy and find cross-sector solutions to rapidly decarbonise the UK economy, National will support our repair network in achieving their PAS2060 Carbon Neutral certification. To do this, we are devising a training solution for their employees to educate in a newer green way of working.
Our History
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Company and Repair Network founded and launched
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Created HGV Repair Network
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100+ repairers secured into the network
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Office moved to new high- tech offices in Doncaster
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250+ repairers secured into the network
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Intelligent Deployment System (IDS) launched
Midlands office opened in Northamptonshire
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Self-Serve Software launched:
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Car Magazine award winners for Best Technology and Innovation
400+ repairers secured into the network
Expansion into Ireland
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Celebrate National 10-year anniversary
Large expansion into the Scottish market
Large Insurance contracts secured
Large fleet contract secured of a national railway network in the top 5 of FN50 fleet companies
Silverstone Software launched
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Launching new cloud software platform
Children’s Air Ambulance fundraising support
And lots more to come…
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COVID affected many people’s lives and businesses.
National continued to develop the company under the toughest of conditions,
where staff and client safety was at the forefront.
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In 2021, National focussed on becoming an
electric vehicle repair specialist network.
As COVID lockdowns continued, roads became busier
and our network adapted superbly with a focus on electric repair.
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National have put in place a ‘Sustainability Road Map’
to hit the governments Net Zero Carbon Policy by 2030.
National and our network are well on the way to achieve this goal.
Who We Are
National's Investment In Technology
It is clear to us here at National that self-serve applications will soon become the norm in this industry, as they already are in many others. We are proud that National is one of a limited number of companies that can already provide end-to-end claims repair progression online, helping insurers to reduce staffing costs and making the claims process far more efficient.
