At National we are following the government and Public Health England COVID-19 information and guidance very closely. Following the prime ministers address, I want
to assure our clients that we are adapting to change as it happens.
We have taken steps to phase in home working for our staff, from both our Doncaster HQ and Northamptonshire offices, over the last couple of weeks. Our claims team will still be answering over 300 calls a day, but we have a unique option of self-service solutions for our customers and policyholders. Our custom built, self-service software will play a crucial part in keeping a smooth running of business, enabling booking at FNOL with a repairer of customer choice.
Today, we’re saying it is business as usual for us and we’re ready to continue to support our direct customers, repairers and policyholders.
Our network is working to a good capacity, with our repair progression application prioritising the jobs currently in the repair process. We are
communicating with all parties to get vehicles back to policyholders as soon as possible.
Our technical team have administered a communication hub for repairers to contact us with COVID-19 matters affecting their operation. This will help us to support them and enable monitoring of bodyshop closures should they occur. Forced closures is a possibility, but we will be ready to take any next action to keep our operation working for everyone involved.
Whatever happens in the coming weeks we will be ready to support your business whilst maintaining a safe, receptive and secure working environment. You are of course welcome to speak to us at any time and we can answer your questions, queries or any concerns that you may have.
Until then, stay safe and best wishes