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About Us

Promoting the highest standards of safety and quality in repairs

National Accident Repair Group.

We make it our mission to deliver a complete end-to-end repair service that puts our customers in control, while guaranteeing an optimal repair service to the highest accredited standards. Our customers benefit from:

  • Access to the largest accredited UK repair network covering every UK postcode
  • Software applications that drive repair efficiencies, automation, repair progression and customer satisfaction – all while being easy to connect to existing systems
  • Over 995 repair manufacturer approvals
  • A repair solution for any engine type and vehicle size, from specialist electric car repairs to HGV repairs
  • An in-house support and account management team, with offices in South Yorkshire and Northamptonshire

Our Reputation For Quality

All our members are accredited to BS 10125 and carry the BSI Kitemark as proof of their dedication to safety and quality in repairs. Many of our members also hold manufacturer approvals, offering further evidence of our commitment to quality workmanship.

Our Office

We oversee thousands of claims and repairs nationwide every year and count some of the industry’s leading names among our clients and members.

Cost Effective Management
BSI Kitemark Approved
UK Wide Coverage
Industry Leading Software
Car, LCV & HGV Specialists
Transparent Repair Model
3rd Party Capture Service
500+ UK Bodyshops
Environmental Roadmap

National Journey to Net Zero

At National, we are all aware of the global climate crisis currently facing everyone. From early 2022, National’s ‘Zero Carbon’ strategy accelerates the company’s existing science-based targets, reducing energy consumption and using renewable energy for both power and heat where possible, as well as switching to a 100% electric vehicle fleet six years ahead of schedule.

As a further step to help shape our policy and find cross-sector solutions to rapidly decarbonise the UK economy, National will support our repair network in achieving their PAS2060 Carbon Neutral certification. To do this, we are devising a training solution for their employees to educate in a newer green way of working.

Our History

  1. Company and Repair Network founded and launched

  2. Created HGV Repair Network

  3. 100+ repairers secured into the network

  4. Office moved to new high- tech offices in Doncaster

  5. 250+ repairers secured into the network

  6. Intelligent Deployment System (IDS) launched

    Midlands office opened in Northamptonshire

  7. Self-Serve Software launched:



  8. Car Magazine award winners for Best Technology and Innovation

    400+ repairers secured into the network

    Expansion into Ireland

  9. Celebrate National 10-year anniversary

    Large expansion into the Scottish market

    Large Insurance contracts secured

    Large fleet contract secured of a national railway network in the top 5 of FN50 fleet companies

    Silverstone Software launched

  10. Launching new cloud software platform

    Children’s Air Ambulance fundraising support

    And lots more to come…

  11. COVID affected many people’s lives and businesses.

    National continued to develop the company under the toughest of conditions,

    where staff and client safety was at the forefront.

  12. In 2021, National focussed on becoming an

    electric vehicle repair specialist network.

    As COVID lockdowns continued, roads became busier

    and our network adapted superbly with a focus on electric repair.

  13. National have put in place a ‘Sustainability Road Map’

    to hit the governments Net Zero Carbon Policy by 2030.

    National and our network are well on the way to achieve this goal.

Who We Are

Managing Director Malcolm Banner

Finance Director Chris Elton

Communication & Technology Director Alistair Powell

Sales Director Barry Nyblen

Claims Director Emma Barker

Our senior management team has wide experience in the accident repair and claims management sectors and we count some of the industry's leading names among our employees and members.

National's Investment In Technology

It is clear to us here at National that self-serve applications will soon become the norm in this industry, as they already are in many others. We are proud that National is one of a limited number of companies that can already provide end-to-end claims repair progression online, helping insurers to reduce staffing costs and making the claims process far more efficient.


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