Promoting the highest standards of safety and quality in repairs
We know that being in an accident – no matter how big or small – can be distressing, and that needing to have a vehicle repaired can be stressful. We make it our mission to deliver a complete end-to-end repair service that puts the customer back in control, giving them choice and flexibility about when and where their vehicle is repaired. Smart use of technology enables us to connect with our clients, suppliers and members, and streamline the repairs process for policyholders, leading to greater satisfaction with our services.
Our Reputation For Quality
All our members are accredited to BS 10125 and carry the BSI Kitemark as proof of their dedication to safety and quality in repairs. Many of our members also hold manufacturer approvals, offering further evidence of our commitment to quality workmanship.
Co-ordinated from our new high-tech Doncaster offices, we stand as a network with shared ethical dealings, professionalism, integrity and specialism in vehicle repair quality.
We oversee thousands of claims and repairs nationwide every year and count some of the industry’s leading names among our clients and members.
Company and Repair Network founded and launched
Created HGV Repair Network
100+ repairers secured into the network
Office moved to new high- tech offices in Doncaster
250+ repairers secured into the network
Intelligent Deployment System (IDS) launched
Midlands office opened in Northamptonshire
Self-Serve Software launched:
Car Magazine award winners for Best Technology and Innovation
400+ repairers secured into the network
Expansion into Ireland
Celebrate National 10-year anniversary
Large expansion into the Scottish market
Large Insurance contracts secured
Large fleet contract secured of a national railway network in the top 5 of FN50 fleet companies
Silverstone Software launched
Launching new cloud software platform
Children’s Air Ambulance fundraising support
And lots more to come…
Who We Are
Managing Director Malcolm Banner
Finance Director Chris Elton
Operations Director Joe McLaughlin
Communication & Technology Director Alistair Powell
Sales Director Barry Nyblen
Claims Director Emma Barker
Operations Director Paul Wrigglesworth
National's Investment In Technology
It is clear to us here at National that self-serve applications will soon become the norm in this industry, as they already are in many others. We are proud that National is one of a limited number of companies that can already provide end-to-end claims repair progression online, helping insurers to reduce staffing costs and making the claims process far more efficient.