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Privacy Policy

National Accident Repair Group Privacy Policy

Our Business

National Accident Repair Group make it our mission to deliver a complete end-to-end repair service that puts our customers in control, while guaranteeing an optimal vehicle repair service to the highest accredited standards.

This notice explains how we do this and tells you about your privacy rights and how the law protects you

Personal data is passed to us from work providers such as insurance and fleet companies. National Accident Repair Group will manage supplied personal data to ensure this is secured securely and is only used in connection with business requirements.

Use of personal data

We are allowed by the Data Protection Act to use your personal information if we have a reason to do so, providing you have not requested otherwise. This may include passing on your personal details to one of our network repairers providing we have a proper reason to do so. For example this may include contractual agreements or a legal duty. In most cases the need to pass on personal data is in the interest of you for the purpose of instructing one of our network repairers to make contact to repair your vehicle. At no point will any personal data be shared with any individual or business who have no requirement for the data.

Personal data we may hold

Personal data which we may receive and store, is normally provided by you, your insurer or fleet operator. This allows National Accident Repair Group to identify and manage any particular work stream and support our approved repairer network with any questions which they may have on a need to know basis.

Data which we may hold:-

  • Work provider details..
  • Personal details.
  • Vehicle identification and details.
  • Details of conversations and correspondence.
  • Feedback.

No obligation to provide us with your personal information

If this is the case National Accident Repair Group may not be able to provide you with a level of expected service due to missing personal data. This could ultimately result in cancellation of service which National Accident Repair Group can offer.

We may share your personal data with

Your personal data may be shared with an appointed repairer chosen to repair your vehicle. This could also include claim number, contact details and vehicle information. The information we provide will only be given if necessary to support the service we provide.

Personal information may be provided to contracted IT hosting providers in order to provide their services for National Accident Repair Group.

We may have to provide personal data to government authorities and agencies where required or permitted by law.

Technical precautions are in place to prevent the loss or misuse of your personal information. We store all the personal information you provide on our secure servers which are backed up to cloud storage. No personal data which National Accident Repair Group holds is sent or stored off shore.

Right to review personal data

You have the right to review the personal data held by us and correct if necessary. Please contact our customer support team phone number 0330 1000 270 or
email You can also write to National Accident Repair Group at Unit 2 Carolina Court, Lakeside Business Park, Doncaster, South Yorkshire, DN4 5RA.

Your rights regarding your data

You can object to the use of your personal information, request information to be deleted or request that National Accident Repair Group stop using your personal information if it is no longer required. This is generally known as the “right of erasure” or the “right to be forgotten”.

How long do we keep your personal information

National Accident Repair Group will keep your details on record for as long as it is necessary in line with statutory requirements. Data is deleted in accordance with data protection and other applicable legislation.

Changes to this Privacy Notice

National Accident Repair Group may change this Privacy Notice from time to time in order to reflect changes in the law.