National has a growing network of 310+ repair centres in the UK with electric and hybrid repair capabilities.
There are now more than 250,000 Plug-in Electric Vehicles on UK roads, where the expectation is that there will be over 11 million by 2030. Research shows increased purchases of electric/hybrid vehicles, and we expect it to rise considerably over the next few years. National have adapted along with our customers to accommodate this change and to make sure the customer experience is kept positive, cycle times are kept down, and overall disruption is reduced; regardless of the type of engine involved.
We have strict minimum standards of repair and procedure in place and our repairers are required to qualify with a minimum level-3 electric vehicle and ATA certification before they are permitted to work on any vehicle repair. In total, National has 385+ Electric Vehicle (EV) qualified technicians across our network.
As a leading name in the industry, we have a direct business relationship with over 998 vehicle manufacturers for all brands, including BMW, Jaguar, Land Rover, Audi, Mercedes, Vauxhall, Nissan and PSA. This allows our customers to benefit from competitive prices, while ensuring their vehicle is repaired by a manufacturer-approved repair centre.
National’s repair network has the capability of repairing the following engine types:-
- HEV - Hybrid Electric Vehicles
- PHEV - Plug-in Hybrid Electric Vehicles
- BEV - Battery Electric Vehicles
- E-REV - Extended Range Electric Vehicles
- FCEV - Fuel Cell Electric Vehicles
National’s 24/7 Deployment Capabilities
All of our repair deployment is handled in-house from our deployment centre, where our experienced call handlers can book repairs into any postcode in the UK. Our advisors have access to policyholders’ contact details, information about their vehicle and an initial assessment of damage, which is transferred across from the team handling the initial contact with that policyholder.
Placing an electric or hybrid vehicle engine to the right repair centre is our key objective and we used sophisticated intelligent systems to book a repair, all in real-time. Further to this, National provide Fast Track repair solutions if the damage to a vehicle is minor in nature, offering electric vehicle same day repairs and mobile repairs to your desired location.
Progressing an Electric Vehicle Repair
At National, we work hard to minimise repair delays by taking a proactive approach to repair progression. We have a dedicated team that monitors progress on each of our active repairs on a daily basis, staying in communication with each individual repair centre until the vehicle is repaired and road worthy. Electric vehicle repair handling processes are essential to keeping repair times down, so we offer the following:
- 24/7 call centre
- Specialist electric vehicle roadside recovery
- Driver re-patriation
- Secure specialist storage
- A qualified electrical technician working on a repair
Minor scrapes, scratches and cosmetic repairs including plastic bumpers and mirror covers are repaired within 24 hours.