National Accident Repair Group provide accident repair services to the UK’s Insurance and Fleet sectors, working with some of the world’s most recognised organisations.
Launched in 2009, with over a decade of experience, we are a network of 400+ vehicle repair centres with complete coverage across the UK. We make it our mission to deliver a complete end-to-end repair service for all vehicle types and engines, giving our customers complete peace of mind we can fix vehicles to their exact specification. We also give policyholders complete control of their repair, giving them choice and flexibility about when and where their vehicle is repaired.
National is truly focused on delivering service excellence, all while reducing the cost of claims, managing repair times, and delighting the policyholder. We work hard at minimising network leakage and use the latest technology to track all of our vehicle repairs. We have specialist repairer centres for different body type vehicles including centres for Cars, Electric vehicles, Hybrid vehicles, LCV/ Vans, HGV and Motor homes.
National’s repair network has the capability of repairing cars, vans, HGV and Motorhomes, all with the upmost care and to the highest levels of workmanship:
- 400+ BSI Accredited repairers
- 780+ Manufacturer repair locations
- 995+ Manufacturer Approvals
- 320+ Repairer Centres with Hybrid capability
- 350+ Fixed-site Van/ LCV locations
- 100+ Fast-track facilities
- 52+ Fixed-site HGV locations
- 30+ Motor home repair locations
- 320+ Mobile repair vans
National’s 24/7 Deployment Capabilities
All of our repair deployments are handled in-house from our head office in Yorkshire, where our experienced call handlers can book repairs into any postcode in the UK. Our advisors have access to policyholders’ details with information about their vehicle and an initial assessment of the damage. We have specialist repairer centres for different body type vehicles including centres for Cars, Electric vehicles, Hybrid vehicles, LCV/ Vans, HGV and Motorhomes.
Placing a vehicle at the right repair centre first-time is a key objective and we use sophisticated intelligent systems to book a repair in, with thought on the repairer’s capacity, vehicle body type, vehicle damage levels and vehicle engine type to name but a few.
Further to this, National provide Fast-Track repair solutions if the damage to a vehicle is minor in nature, offering same-day repairs and mobile repairs to your desired location where possible.
Progressing A Vehicle Repair and Offering Great Service
At National, we work hard to minimise repair delays by taking a proactive approach to repair progression. We have a dedicated team that monitors progress on each of our active repairs, staying in communication with each individual repair centre until the vehicle is fixed and road worthy. We offer customers:
- 24/7 call centre support
- Fixed site accident repair solutions
- Mobile repair solutions
- Fast Track repairs
- Accident management / claims management
- 3rd party capture services
- Award-winning IT and Mobile App platforms
- Specialist repairs – Electric, LCV, HGV and Motorhomes
- Vehicle Manufacturer Approved Repairer
Speak to a member of National’s team for more information on insurance or fleet repairs for the vehicles in your care.