Introducing Progression 2.0: how our technology is streamlining the repair journey

Here at National, we support our customers by providing proactive rather than reactive solutions – reducing cycle times for policyholders, saving costs on replacement vehicles and offering real-time accuracy on the progression of a repair.

By continually monitoring and developing automotive software, we’ve created an advanced progression technology, Progression 2.0, to provide a complete end-to-end service to insurers, fleet managers, bodyshops and policyholders.

This industry-leading software now initiates checkpoints before a vehicle reaches a bodyshop. This offers a huge advantage as the Progression Team at National can monitor the entire repair journey, ensuring adequate resources and timescales are available, as well as preempting and resolving any potential hold-ups without impacting or delaying the repair.

Progression 2.0, the ultimate control in vehicle repairs

We’ve developed Progression 2.0 to include essential touchpoints that must be checked before a vehicle reaches a bodyshop. Confirming details such as capacity, capabilities, available parts and timeframes so insurers can deliver accurate communication to their policyholders at each milestone.

Behind the scenes, National has a dedicated Progression Team that monitors Progression 2.0 to track the movement of individual repair processes, ensuring checks and milestones are met within timeframes and rapidly resolving any issues to keep things moving. Essentially, project managing the entire process to provide an effective and profitable repair cycle service.

The benefits of Progression 2.0

By optimising the latest automotive software, your team can stay in the loop and one step ahead for your policyholders. Backed by a dedicated Progression Team for expert advice and fast-tracking solutions.

Benefits for our customers

Smart software for a faster repair – the outcome

National is dedicated to consistently improving our current software to enhance the vehicle repair process for all parties involved. Progression was our previous groundbreaking repair tracking tool, implementing a ‘key-to-key’ traffic light system, which would progress a claim once the policyholder handed their keys to a bodyshop through to when they received the keys back.

Moving forward, Progression 2.0 and our Progression Team can now track the entire repair journey. Identifying any issues early on and implementing resolutions to minimise any delays or unnecessary costs. This latest technology provides a complete full-cycle service for our customers and offers a predetermined and accurate outcome for every repair job