New Co-members in National’s Customer Care Team
National Accident Repair Group are delighted to announce 9 new co-members to the Doncaster office, allowing for the expansion of the customer care team.
The new roles were created due to multiple new contract successes, where a key objective is to handle more claims within the existing claims centre. The newly onboarded clients will not only receive additional support from the newest co-members but will also benefit from the latest Progression software investments allowing for a more automated repair progression service. The internally used Progression software helps to monitor and improve vehicle repair times across a network of over 500 UK Bodyshops. Co-members are being trained in its operations and that will allow a more controlled vehicle repair, all coordinated from the Doncaster Head Office.
Furthermore, National’s Live Chat service has allowed customers and policyholders to directly communicate with internal teams in a more convenient way. The newest co-members will be using this software, alongside Progression, to give immediate repair updates when it’s requested.
Emma Barker, Claims Director for National Accident Repair Group said:
“We understand the importance of being able to give immediate repair updates to our clients and policyholders. Having dedicated teams to use our latest software innovations allows us to scale our operations and onboard new customers at a faster pace. That’s why we’re investing in our technology and Customer Care team, to offer unrivalled service and a more immediate response to queries and complications. We’re here for our customers and we’re very excited to scale our Doncaster operation.”
Welcoming the newest co-members to the Doncaster office is the first phase of National’s 2023 growth plan.