This week in December 2009, National Accident Repair Group was launched. As we reach this important milestone in our corporate history, now is a better time than any to reflect on how far we have come.

Born of an idea to bring an innovative and highly customer focussed approach to UK wide accident repair, the company was registered in 2009 and joined shortly after by now Managing Director Malcolm Banner in 2010.

From the origins of ten regional repair groups joining forces to tender nationally, we have adapted to change, and expanded steadily and effectively over the years, meeting our ongoing aspirations along the way. With operations lead from our high-tech Doncaster offices and marketing communications based in Northampton, we have grown organically to be able to evolve and widen our service offerings, with yet more room to flourish.

Developing our award-winning software, delivering drastically improved customer and client journeys, and uniquely providing the flexibility of self-serve, regional repair deployment has elevated our business. These improvements and bringing together over 450 bodyshops and repair centres across the UK to work with National, have given us some of our proudest moments to date.

Fast forward to now and National is so much more than accident repair. We are a dedicated services and solutions provider with some of the industries’ leading blue- chip insurance clients partnering with us. Having expanded into HGV, LCV and electric/hybrid in line with demand, the work doesn’t stop here. We firmly believe the key to giving our clients and their subsequent customers the best experience is innovation and progress, ahead of market need, and this is something we will always strive to deliver on.

The industry has a whole is changing, the future is technology and highly eco-conscious and so with this we adapt. We plan to grow; in size, knowledge, experience and expertise and if the last 10 years are anything to go by, the next decade looks set to be a very exciting one indeed.

See Managing Director, Malcolm Banner’s interview on 10 years in business in the Winter 2019 edition of Auto Body Professional (ABP) publication out next week.