National Accident Repair Group Awarded New Contract With Direct Line Group

National are pleased to announce the award of a contract with Direct Line Group (DLG) that incorporates motability.

Our in-house team will support the 20 Direct Line Group Auto Services centres across the UK. By working together, we can provide an efficient and premium service to customers whilst implementing solutions to reduce the claims and repair journey time.

Who Are Direct Line Group?

Direct Line Group are one of the largest insurance companies in the UK. They cover a range of insurances from home and pets to commercial and travel. They’re also experts in motor insurance, and this is where National will work with the DLG team for a smoother motor claims experience for their customers.

David Mills, Head of Motor Vehicle Fulfilment, said:

“We’re very pleased to continue working with National Accident Repair Group for vehicle repairs. We all share the same ethos of offering our customers excellent service, quality in repair and fast repair cycle times.

Malcolm Banner, Managing Director at National, added:


“We’re delighted that National has been selected to support DLG with their desire to minimise cycle times. The National network model, with multiple sites in urban areas and automated repair progression management, is fundamental in providing minimal key to key repair times, particularly at times of work surge.”